Privacy Policy

Last Updated: May 30, 2026

At Fetchia, we love your pets like our own, and we treat your personal data with that same level of care and respect. This Privacy Policy describes how shopfetchia.com (the "Site" or "we") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

1. Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.

Device Information: Browser version, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Order Information: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
Customer Support Information: Any information you willingly provide to us during customer service interactions (such as photos of your pet or order inquiries).

2. How We Use Your Personal Information

We use your personal information to provide our premium pet products to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

📜 Communications, Email, & SMS Marketing

If you choose to opt-in to our marketing communications via our website sign-up forms, checkout, or customer portals, we may use your information to send you targeted promotions, product launches (like new additions to the AnchorTug line), and abandoned cart reminders.

📱 Strict SMS Privacy Disclosure

Fetchia values your mobile privacy. We do not sell, rent, or share your mobile phone numbers or SMS opt-in consent with any third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties under any circumstances.

3. Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above.

Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: Shopify Privacy Policy.
Klaviyo: We use Klaviyo to manage our email and SMS marketing communications.
Compliance with Laws: We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

4. Cookies and Tracking Technologies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies.

Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information every time you return to the site or browse from one page to another.

5. Your Rights (GDPR & CCPA Compliant)

Depending on where you reside, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

6. Data Retention

When you place an order through the Site, we will retain your Order Information for our records unless and until you ask us to erase this information.

7. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail using the details provided below: