Terms of service

Last Updated: May 30, 2026

Welcome to Fetchia! These Terms of Service ("Terms") govern your access to and use of our website, shopfetchia.com (the "Site"), and any purchases you make through our store. By visiting our Site or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions.

1. Online Store Terms

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence. You may not use our premium pet products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction while using the Service.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

2. Products and Pricing

We reserve the right to modify the prices of our products at any time without notice. We also reserve the right to limit the sales of our products or Services to any person, geographic region, or jurisdiction, and we may exercise this right on a case-by-case basis.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store, but we cannot guarantee that your device’s screen display will be perfectly accurate.

3. Billing and Account Accuracy

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

4. Mobile Messaging Terms (SMS Compliance)

If you choose to opt-in to our mobile marketing program via our website sign-up popups, checkout checkboxes, or keywords, you agree to the following provisions required by wireless telecommunication networks:

📱 Mobile Terms & Consent

By consenting to Fetchia’s SMS text messaging service, you agree to receive recurring automated promotional and marketing text messages (e.g., cart abandon reminders, sale notifications, and product updates) sent via an automatic telephone dialing system to the mobile number you provided.

Frequency, Rates, & Help: Consent to receive automated texts is not a condition of any purchase. Message frequency varies. Message and data rates may apply from your wireless provider. Text HELP for customer support assistance.

How to Opt-Out: You can completely cancel and stop receiving text messages from us at any time. Simply reply STOP to any text message sent from Fetchia to unsubscribe. Following your opt-out request, you will receive one final text message confirming your removal from our list. Wireless carriers are not liable for delayed or undelivered messages.

5. Third-Party Tools and Links

Certain content, products, and services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites.

6. User Comments and Feedback

If, at our request or without it, you send creative ideas, suggestions, product reviews, or photos of your pets interacting with our gear, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, and otherwise use those submissions across our digital channels. We are under no obligation to maintain comments in confidence or pay compensation for submissions.

7. Errors, Inaccuracies, and Omissions

Occasionally there may be information on our Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service is inaccurate at any time without prior notice.

8. Limitation of Liability

In no case shall Fetchia, our directors, officers, employees, affiliates, agents, contractors, or suppliers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind—including, without limitation, lost profits, lost revenue, lost savings, or loss of data—arising from your use of any of the service or any products procured using the service.

9. Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.