Shipping & Delivery Policy

Last Updated: June 2026

⏳ 1. Order Processing & Verification

Every single item ordered goes through a mandatory quality control inspection, protective packing sequence, and formal verification before it leaves our facility.

• Standard Processing Window: Orders are processed, packed, and dispatched within 1 to 3 business days (excluding weekends and major national holidays).
• Peak Season Notice: During high-volume operational periods (such as Black Friday, Cyber Monday, or major winter holidays), processing times may extend up to 5 business days due to immense global logistics volume.

📦 2. Shipping Destinations & Delivery Windows

We proudly offer comprehensive, tracked shipping globally. Estimated shipping durations begin immediately after your package leaves our warehouse and is handed over to our regional postal networks.

*Note: Customs processing, regional weather anomalies, and postal strikes are entirely outside of Fetchia's control and may occasionally extend standard target delivery timelines.

📍 3. Real-Time Order Tracking

Transparency is our standard. Every delivery is monitored via detailed, end-to-end milestone tracking.

• Tracking Generation: As soon as your order label is generated and processed at the fulfillment facility, an automated shipment confirmation email containing a custom tracking link will be sent to the address provided at checkout.
• The "Logistics Scan Delay": It is completely normal for a tracking link to show a status like "Label Created" or "Package Received by Carrier" for 24 to 48 hours after departure. This happens because sorting hubs manually scan items onto larger dispatch pallets, and the systems can lag before pushing live web updates.

⚠️ Important Notice Regarding Multiple Item Orders

To maximize efficiency and minimize delivery times, if you purchase multiple different toys or items in a single transaction, they may be dispatched from different specialized production facilities. As a result, your order may arrive in separate packages over slightly different days. Do not panic if one parcel arrives before the others; the rest are safely on route.

🛡️ 4. 100% Insured Delivery Protection

We assume full responsibility for your package until it is safely scanned as delivered at your destination address.

• Lost In Transit: If a package stalls in transit, ceases updating for more than 15 consecutive business days, or is confirmed lost by the logistics carrier, we will immediately process and ship an absolute free replacement order or provide a full refund, no questions asked.
• Damaged on Arrival: If an item arrives visibly broken, defective, or structurally compromised due to rough transit conditions, please email our support team within 48 hours with clear photographic or video evidence, and we will issue a replacement instantly.

✍️ 5. Customer Responsibilities & Inaccurate Addresses

Because our logistical fulfillment loops trigger almost immediately upon order confirmation to guarantee speedy dispatch, the purchaser is legally responsible for providing error-free data.

• Address Adjustments: If you spot a typo or error in your shipping data, you must notify our customer support queue within 12 hours of order placement. Once a package is sorted and assigned to global transit carriers, we cannot pull it back, modify the route, or issue refunds for customer-input error.
• Unclaimed or Refused Parcels: If a package is rejected by the customer at destination, marked as un-deliverable due to gate/buzzer restrictions, or remains uncollected at a local post office locker resulting in a return-to-sender loop, the package is discarded by logistics carriers. Fetchia cannot issue refunds for packages abandoned by the customer.

🏛️ 6. Customs, Import Duties & Tariffs

For the vast majority of our primary destination markets (including the US, CA, UK, and Europe), shipments are safely wrapped under standard import thresholds, meaning customers experience zero extra charges. However, in rare instances or specific international jurisdictions, imported items may be subjected to local import taxes, customs inspections, or brokerage processing fees determined natively by local governing bodies. All fees incurred post-dispatch are the structural responsibility of the end-consumer.

Have questions about a current package or destination?

Our customer care team is available to assist you. Drop us a message via our contact portal or email us directly at supportfetchia@gmail.com